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Privacy Policy of this Website

Aience Inc. ("Aience") appreciates your visit to this web site (this "Website") and your interest in our services and products. Your privacy is important to us and we want you to feel comfortable visiting our site. We take care to protect your personal data collected through this Website.

The use of this Website is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via this Website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally regard consent obtained from the data subject as a basis for such processing

By accessing this Website ( you accept, and consent to, this Privacy Policy. If you do not agree to this Privacy Policy, do not proceed to further web pages of this Website. This Privacy Policy may be updated from time to time. We therefore ask you to consult it on a regular basis. The last line of this Privacy Policy below indicates when the Privacy Policy was last updated.

What is the purpose and the scope of this Privacy Policy?

Aience, NAGASE, NAGASE's subsidiaries and affiliated companies (collectively referred to as "Aience Group" or "We", respectively "Aience Group Company") are committed to comply with rules such as applicable laws and guidelines (including, but not limited to, the Act on the Protection of Personal Information of Japan (Act No. 57 of May 30, 2003, as amended from time to time) and related cabinet orders and regulations, as well as the General Data Protection Regulation of the European Union, hereinafter referred to as the "Information Privacy Law") in handling the personal data that we collect from individuals who use this Website. Accordingly, we have developed this Privacy Policy to describe how and what type of data will be collected from users of this Website and the purposes for which we may collect, share or disclose the data. We also outline reasonable precautions which are taken to keep your data secure. Please refer to the "NAGASE Group" page of NAGASE's website ( for information on NAGASE and its subsidiaries and affiliated companies

This Privacy Policy applies to any information obtained by Aience Group through your use of this Website. It is not applicable to any Internet websites controlled by third parties not affiliated with Aience Group that this Website may link to ("Third Party Sites"). Please review the privacy statements of Third Party Sites as Aience is not responsible for and has no influence on the content or the privacy practices of Third Party Sites.

The terms of this Privacy Policy are subject to any additional terms of disclaimers or other contractual terms you have entered into with Aience Group Companies such as client privacy statements or notices, and any applicable mandatory laws and regulations.


In this Privacy Policy, we use, inter alia, the following terms:

Personal data

"Personal data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.


"Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

What Information Do We Collect About You?

We may collect "personal data" (defined above) about you from different sources, including:

Information you give Aience Group Companies directly

We may collect information from you directly when you provide Aience Group Companies with personal data, for example by sending emails. The types of information we may collect from you directly include your:

  • first and last name
  • salutation
  • email address
  • phone number
  • postal address
  • company name
  • URL of company website
  • business type of company
  • position
  • country

We do not collect following information from you unless you give us a specific, prior consent:

  • race, creed, social status, medical history, criminal record, record as a criminal victim
  • physical handicap, intellectual handicap, mental disorder
  • results of medical examination and other examination
  • health guidance, medical treatment / dispensing information
  • proceedings concerning criminal cases such as arrest and search, having the data subject as the suspect or the accused
  • proceedings concerning protection cases of juveniles such as protective dispositions, having the data subject as a juvenile delinquent person or a person suspected to be a juvenile delinquent

Information collected automatically when you use this Website

So that we can provide our users with the most efficient and enhanced, personalized service, we (and third party service providers acting on our behalf) use cookies and other tools (such as web analytic tools) to automatically collect information about you when you use this Website, subject to the terms of this Privacy Policy and applicable Information Privacy Law. The types of information collected automatically may include:

  • your IP address
  • your device identifiers
  • your Internet or wireless service provider
  • location-based information

For What Purpose and How Do We Use Collected Information?

We may use the information we collect to respond to your inquiries, improve products and services of Aience Group, and operate business of Aience Group. The following are examples of how we may use the information we collect:

  • fulfill customer inquiries, respond to any problems that may arise, such as difficulties in navigating this Website or accessing certain features
  • send samples, price quotations, products and information
  • develop new products and services
  • send you newsletters, features, promotional material, surveys and other updates, and offer
  • send you email and/or postal messages with information about the brand and other content of Aience Group Companies we think may be of interest to you
  • develop and provide advertising tailored to your interests, including interest-based advertising
  • personalize your experience on our websites by presenting products and information tailored to you
  • evaluate and administer products and services of Aience Group
  • gauge user trends to determine what products and services are most popular with users
  • share your personal data among Aience Group Companies for the purposes listed above or for the administration inside Aience Group

How Do We Share Your Information?

We may share your personal data to Aience Group Companies inside or outside your country of residence for the purposes of use stated above. Aience is responsible for the management of systematically organized personal data shared among Aience Group Companies. In order to request disclosure of your personal data shared among Aience Group Companies, or to make inquiries or complaints regarding the use of such information, please send emails or letters to the address specified in the sections titled "How Can You Control Your Personal Data?" or "How to Contact Us" below.

How Do we Transfer Your Information to Other Parties?

Aience Group Companies may, for the purposes stated above, provide your personal data to other Aience Group Companies.

Aience Group Companies may also, for the purposes stated above, outsource the handling of your personal data to third parties. In this case, Aience Group Companies will take necessary and appropriate measures to supervise such consigned third parties in accordance with Information Privacy Law by, for example, entering into contracts regarding personal data protection with the third parties.

Aience Group Companies may also disclose your information to governmental agencies or entities, regulatory authorities, courts, or other persons in line with any applicable law, regulation, court order or official request, or under any and for the purposes of guidelines issued by regulatory or other authorities, or similar processes as either required or permitted by applicable law. In addition, Aience Group Companies may disclose your personal data to third parties in the cases where (i) disclosure of the personal data is necessary to protect life, body, or property, and when it is difficult to obtain consent of the data subject; or (ii) disclosure of the personal data is particularly necessary to enhance public hygiene or promote sound upbringing of children, and when it is difficult to obtain a consent of the data subject.

Do We Transfer Your Information to Other Countries?

This Website and its associated servers and computers are located in Japan. We may transfer the information we collected from users of this Website may be transferred, processed, or used in Japan or other countries/districts. You should be aware that many countries/districts do not afford the same legal protection to personal data as you might enjoy in your country/district of origin. While your personal data is in another country/district, it may be accessed by the courts, law enforcement or national security authorities in that country/district in accordance with its laws.

When transferring personal data internationally we make sure that we comply with applicable Information Privacy Law, for example, by entering into contracts which will ensure that the recipients of your information maintain an adequate level of data protection.


Where Do We Store Your Information?

Your information is stored either in our databases or in the databases of our service providers, both of which servers are located in Japan and other countries/districts.

How Do We Use Cookies?

We may use "cookies" in connection with operation of this Website. Cookies are small pieces of information that are stored on your computer by this Website server. Cookies are used for recordkeeping purposes ‒ the stored information can be retrieved by this Website server when you return to this Website.

Cookies allow us to personalize or regulate the use of this Website, and also permit us to automate the access and data-entry functions of this Website, and to tailor the appearance or presentation of this Website to your preferences or interests.

Web browsers are usually set by default to accept cookies but you may easily change this by modifying the settings of your browser. However, please note that should you choose to disable cookies, you may be unable to use part of the functions of this Website

How Do We Use Web Beacons?

We use web beacon technologies in order to assess traffic patterns, determine the effectiveness of our advertising campaigns, determine unique visitor counts and create an improved user experience on this Website. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, which are commonly used in the industry and on many major websites. We also may include web beacons in promotional email messages or electronic newsletters in order to determine the effectiveness of those campaigns.

When a user accesses a page or email containing a web beacon, notice of that access is generated and sent to us. Because web beacons work in conjunction with cookies, users who do not want this information considered in association with anonymous cookie information should set their browsers to turn off cookies. (When users turn off cookies, web beacon technologies will still detect users' visits anonymously, but this information cannot be associated with other user information and is disregarded).

How Can You Control Your Personal Data?

We respect your privacy rights and provide you with reasonable access to the personal data that you have provided through your use of this Website. You have the right to request disclosure, alteration, addition, deletion, suspension or elimination of use, as well as suspension of provision to third parties. To do this, please contact us from the web page titled "Inquiries" ( or send a letter to the following address:

Aience Inc.
Kowa Edobori Bldg. 3F
1 Chome-21-7 Edobori,
Nishi-ku, Osaka,
550-0002 JAPAN

Security of Your Personal Data

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect the personal data collected by us against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal data in our possession.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Aience Group Companies cannot ensure or warrant the security of any information you transmit to us. Aience Group Companies also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your personal data has been compromised, please contact us as set forth in the "How to Contact Us" section.

If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable Information Privacy Law.

Change of Ownership

In developing our business, we might sell certain assets, or the company (or parts of it) may be sold, merged or otherwise transferred. In such transactions, personal data of users may be one of the transferred or assigned assets.

Governing Law

This Website and its associated servers and computers are located in Japan. All matters relating to these sites are governed by the laws of Japan.

How to Contact Us

If you have any questions or complaints about this Privacy Policy or our privacy practices, please contact us from the web page titled "Inquiries" (

Alternatively, you can contact us in writing at:

Aience Inc.
Kowa Edobori Bldg. 3F
1 Chome-21-7 Edobori,
Nishi-ku, Osaka,
550-0002 JAPAN

Please include the URL of this Website involved in your request.

Last update: March 2020

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